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Privacy Policy

At Boldly Creative, we take your privacy seriously. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you agree to the collection and use of information as described in this policy.

Who we are

Boldly Creative is a brand strategy and design studio based in Yarrawonga, North East Victoria, Australia. We work with businesses and organisations across regional Australia to develop brand strategy, identity systems, websites, and marketing communications.

For any privacy-related enquiries, you can contact us at  danielle@boldly-creative.com.au

What information we collect

We collect personal information only when it is necessary to provide our services or communicate with you. The types of information we may collect include:

  • Your name and email address when you submit a contact form, book a discovery call, or download a lead magnet
  • Your business name, phone number, and project details when you engage us for services
  • Payment information processed securely through third-party payment providers
  • Website usage data collected automatically through cookies and analytics tools
  • Communications you send us via email, social media, or our website

How we use your information

We use the information we collect to:

  • Respond to enquiries and deliver the services you have requested
  • Send you resources, downloads, or content you have opted in to receive
  • Send occasional email communications where you have given consent, including updates, insights, and offers relevant to your business
  • Improve our website and understand how visitors interact with our content
  • Meet our legal and financial obligations

We will never sell your personal information to third parties. 

We do not share your data with anyone except where required to deliver our services or comply with the law.

Email communications and marketing

If you download a free resource, book a discovery call, or opt in to receive communications from us, you may receive emails from Boldly Creative. These may include the resource you requested, follow-up information relevant to your enquiry, and occasional marketing emails.

You can unsubscribe from our email list at any time by clicking the unsubscribe link in any email we send. We use Flodesk to manage our email communications, and your data is stored and processed in accordance with their privacy policy.

Cookies and website analytics

Our website uses cookies and analytics tools, including Google Analytics, to understand how visitors use our site. This information is collected anonymously and used to improve the user experience. It does not identify you personally.

You can disable cookies through your browser settings at any time, though this may affect some functionality of our website.

Third-party tools and services

We use a number of trusted third-party tools to operate our business. These include:

  • Flodesk — email marketing and list management
  • Calendly — discovery call booking and scheduling
  • Google Analytics — website traffic and usage analysis
  • WordPress — website platform and hosting


Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review their policies if you have any concerns.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your data is stored securely and access is limited to those who need it to deliver our services.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Your rights

Under the Australian Privacy Act, you have the right to:

  • Request access to the personal information we hold about you
  • Request that we correct any inaccurate or outdated information
  • Request that we delete your personal information, subject to any legal obligations we may have to retain it
  • Withdraw your consent to receive marketing communications at any time

 

To exercise any of these rights, please contact us at  danielle@boldly-creative.com.au and we will respond within a reasonable timeframe.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before providing any personal information.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

Contact us

If you have any questions, concerns, or complaints about how we handle your personal information, please get in touch.

Email:  danielle@boldly-creative.com.au
Boldly Creative, Yarrawonga, North East Victoria, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.